How to make a complaint

Contact us in the first instance

Please get in touch with Elle directly or via email at hello@naturalelement.com.au or complete our online contact form to provide details.

You are also welcome to contact us anonymously in writing, via a third party or using our anonymous feedback form.

An initial response will be provided within 2 business days.

 

Other ways to raise a complaint

If you are not happy with the outcome of your feedback and would like to take further steps, you have the right to contact a number of third parties, including:

PACFA (Psychotherapy and Counselling Federation Australia)

Victorian Health Complaints Commission

 

NDIS participants

You also have the right to lodge a complaint directly with the NDIS Quality & Safeguards Commission.

We are happy to assist you in raising your complaint and want to ensure that you are supported in this process.

 

What we will do


For further information, please contact us: hello@naturalelement.com.au